Sutton Public Schools

Sutton, Massachusetts

 

 
 
 

 

 

 

 


POSITION TITLE: Technology Specialist

 

REPORTS TO:  Business Manager/Network Administrator

 

GOAL: To ensure that all computers and related equipment are maintained in excellent working condition that maximizes uptime and use.

 

DESCRIPTION:

 

The Technology Specialist is responsible for ensuring that all computers, related equipment and the network operate on a reliable and consistent basis and are maintained in excellent condition in order to maximize the use of the District’s technology resources for all faculty, staff, and students. The position requires in-depth technical and user support experience including training. Due to the extensive range of duties such as creating user accounts to network maintenance, the ability to prioritize tasks and multi-task are essential. Experience in a school environment highly desirable. The Technology Specialist must be able to work independently and in groups and should be highly organized, responsive, and reliable.

 

PRIMARY RESPONSIBILITIES:

 

  1. Troubleshoots and resolves common computer problems including hardware, printer, software, telecommunications and audio/visual equipment.
  2. Provides user support and training in the use of existing and new technologies and explores alternative information technology solutions.
  3. Maintains an accurate inventory of all hardware, software, necessary supplies and parts needed for repair orders.
  4. Works closely with the Network Manager on a variety of tasks including but not limited to disaster recovery policy, performing and verifying backups, implementing the District’s Acceptable Use Policy, network documentation, allocation of network resources.
  5. Installs, supports, and maintains new network and server hardware and infrastructure equipment.
  6. Performs routine preventative maintenance including monitoring network security and Internet use.

 

OTHER RESPONSIBILITIES:

 

  1. Researches, communicates, coordinates, and implements new technologies, working with internal IT staff or outside contractors.
  2. Provides backup support related to network hardware, software, and system administration.
  3. Maintains and monitors internal and/or external network performance and usage.
  4. Suggesting and providing IT solutions to administrative, educational and management problems.
  5. Collaborates with faculty and administration to resolve computer issues, explore new technologies, and develop and conduct training as needed.
  6. Ensuring that all IT equipment complies with industry standards.
  7. Ensuring the most cost-effective and efficient use of servers.

 

REQUIREMENTS:

 

  1. A working knowledge of MAC and PCV operating systems (Windows 2000/XP Pro) and desktop applications (MS Office 2000/2003/2007.)
  2. Three plus years of network administration desirable.
  3. Excellent customer service skills with users of varying technical competence.
  4. Excellent problem-solving, communication, and interpersonal skills.
  5. Hands-on experience implementing and administrating network devices, setting and maintaining policies and rights/security within a Novell Netware or Windows Server 2000/2003environment:
    1. Firewalls
    2. 3Com or HP network switches
    3. 3Com routers
    4. Wireless Access Points
    5. Dell server platforms
    6. Windows Server 2000/2003 Active Directory
    7. Novell eDirectory
    8. Desktop and laptop installation and problem resolution in a Windows XP, Macintosh environment
  6. Demonstrable level of competence including:
    1. A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking
    2. Experience implementing and administrating common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, etc.
    3. Working knowledge of common network monitoring and security utilities
    4. Troubleshooting focused on determining hardware vs. software, hardware vs. firmware, software vs. operating system, network vs. application/systems, and patterned vs. non-repeatable problems
  7. Bachelor’s degree or comparable experience
  8. Novell CNE or CNA desirable
  9. Windows MCSE, VMWare or Linux+ desirable
  10. Ability to lift, carry, and move all components of PC workstations, servers, network equipment, peripherals, and other ancillary equipment
  11. Performs other duties as required to fulfill primary responsibilities of position.

 

      Position Type: Full-time

      Positions Available: 1

 

The Sutton School System shall not discriminate in the operation of education programs, activities, or employment on the basis of race, color, sex, religion, age, sexual preference, disability, special needs, or national origin as required by Title IX of the Educational Amendments of 1972.

 

INTERNAL APPLICANTS: The applicant should be aware that, if she/he were successful, this transfer would result in the loss of professional teacher status and seniority for purposes of the Reduction in Staff provision of the collective bargaining agreement.